Privacy Statement

What is shoe-shop.com's policy on privacy?

We take your privacy extremely seriously, we will not sell, give away or rent your personal details to any organisation outside shoe-shop.com (excluding partners from whom you may have linked to our site) without your permission. If you have purchased items from us or subscribed to our newsletter we may occasionaly update you on new items / special offers by email or post. Customers can opt out of receiving communications from shoe-shop.com, or any of our carefully selected 3rd parties at any time.

We will only send emails to our registered members. If you signed up as a registered member and do not wish to receive any emails please send an email to the helpdesk with your full name and email address you subscribed with.

The person responsible for privacy matters at shoe-shop.com is Stuart Paver.

What type of information is kept?

When you order shoes, we need all relevant information to ensure that we can supply you with the goods and take payment for our services. This information is shared with the courier companies for the purpose of delivering your order.

You can become a member and your details will be stored on our site, along with your email address & your password so you can identify yourself to us - should you wish to change or delete your information.

When Ordering:

The information we require to process your order is the following:

Your name
Your Credit Card number
The expiry date
The billing address of the card (for security purposes)
You may also have your product delivered to a business address (no PO. Box addresses)

Does shoe-shop.com use "Cookies" on the site?

Yes, we do. This helps us create a more personalised shopping experience. A cookie is a small text file stored on your machine which helps us recognise quickly who you are. We don't store any sensitive information in the cookie.

The information helps us retrieve your information from our database when you login, saving you time as you don't need to enter all your details on every visit. We do not retrieve or store credit card details using cookies.

There may also be a cookie stored on your machine through our affiliate scheme. This does not identify you to ourselves or our affiliate scheme. This is merely to record if an order has been placed through a specific website. No personal information regarding yourself or your order is stored.

If you really don't want to use cookies you can order your shoes via our customer services number on 0844 844 0809.