OUR AGREEMENT WITH YOU

1. PUTTING OUR ARRANGEMENT IN PLACE

1.1 In this Agreement, we are shoe-shop.com Limited of Catherine House, Northminster Business Park, Northfield Lane, Upper Poppleton, York, YO26 6QU and you are the person detailed on the Order Forms.

1.2 Our Agreement is made on the date we deduct payment from your credit card the details of which you provided on the Order Form.

1.3 Our Agreement includes all correspondence from us to you and the descriptions of the Goods as provided by us on our Website or otherwise.

2. MAKING YOUR CHOICE AND ORDERING

2.1 Peruse our Website and select your chosen products.

2.2 Complete the Order Form in full and follow the instructions detailed on the Website.

3. WHAT HAPPENS NEXT

3.1 If your chosen products are in stock your Order will be processed. We will deduct the price payable for your chosen products from your nominated credit card and your chosen products will be despatched to you.

3.2 Should you not receive your chosen products within 10 days of us confirming their availability to you, please contact us to let us know. (Non UK mainland orders allow up to 20 days). You will then be given the choice of:

3.2.1 cancelling your order whereupon we will refund the Price you paid or

3.2.2 wanting a further agreed time period after which if your chosen products have not been received then option 3.2.1 will be available to you.

3.3 Should you choose option 3.2.1 then your refund will be made to the credit card you nominated on your Order Form.

4. IF YOU ARE NOT SATISFIED

4.1A You may return the products to us whereupon a refund will be made as described in 3.2 above provided that the products are returned in the same conditions and original packaging (e.g. shoe box) as received within 14 days of your receipt of the goods. UK Customers buying through the website have an option to pay 99p per pair "returns paid" at point of purchase . Customers not taking out the insurance or residing outside the UK will have to pay return postage.

4.2 You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products which were not satisfactory from you. The returned items will be refunded and a new order will be placed.

4.3 Return of faulty or damaged goods should be made in accordance with the arrangements detailed in the information pack which accompanied your chosen products.

5. BASIS OF SALE

5.1 The terms of this, Our Agreement with You, shall govern our contract to the exclusion of any other terms and conditions.

5.2 Any typographical clerical or other error or omission in any sales literature price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.

5.3 You are responsible for ensuring the accuracy of your Order and the details provided in your Order Form.

5.4 The quantity and description of your chosen products shall be those set out in the Order Form unless we subsequently agree otherwise.

6. PRICE OF THE GOODS

6.1 The price of the Goods shall be the price quoted by us on our Website next to the illustration/description of your chosen products, unless agreed otherwise by us in writing.

6.2 The price is inclusive of any payable value added tax in the UK. Customers outside the EU will automatically receive a 12% discount off the cost of the goods.

7. RISK AND PROPERTY

7.1 Risk of damage to or loss of your chosen products shall pass to you on delivery of them.

7.2 Notwithstanding delivery and the passing of risk in your chosen products or any other provision of this Agreement property in your chosen products shall not pass to you until we receive cleared funds payment in full of the price of your chosen products.

8. WARRANTIES

8.1 We warrant that you will be entitled to the benefit of any warranties or guarantee given by you the suppliers to us of your chosen products. This does not affect your statutory rights.

8.2 You warrant that the information entered onto the Order Form is true.

8.3 Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this Agreement.

9. FORCE MAJEURE

We shall not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:-

9.1 Act of God explosion flood tempest fire or accident.

9.2 War or threat of war sabotage insurrection civil disturbance or requisition.

9.3 Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.

9.4 Import or export regulations or embargoes.

9.5 Strikes lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party).

9.6 Power failure or breakdown in machinery.

10. GENERAL

10.1 If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the provision in question shall not be affected thereby.

10.2 The Contract shall be governed by the laws of England.

11. WHOLE AGREEMENT

The terms and conditions set out in this Agreement represents the entire Agreement.

1. Offer open to UK residents aged over 18 only.

2. Let a friend in on the secret of amazing comfort by signing them up to our catalogue and you and your friend will be added to our prize draw.

3. If you or your friend are already signed up to receive our catalogue you will automatically be added to the prize draw.

4. The winner can choose one pair of shoes a month from our comfort catalogue, over 1 year, 12 pairs of shoes in total. Up to a value of £40.

5. No cash alternative is available.

6. Only One entry per household.

7. Incomplete or illegible entries or those not made in accordance with the rules of entry are invalid.

8. The winning entry will be drawn at random on the 31st July 2008. If the winner cannot be contacted within 3 days shoe-shop.com reserves the right to reallocate the prize awarded to the next randomly drawn valid entry.

9. The winners’ names and counties can be obtained by sending a SAE to Shoe-shop.com Ltd Northminster Business Park, YORK, YO26 6QU

10. Winners may be obliged to take part in publicity associated with the presentation of the prize.

11. The judge’s decision is final and no correspondence will be entered into.

12. The promoter reserves the right to amend the rules of the competition or cancel it at any time without notice.

13. By entering this competition you agree to be bound by its terms and conditions.